How Does McKenzie & Snyder Help Spanish-Speaking Injury Clients?
Short answer
Laura Granado explains how the team helps Spanish-speaking clients feel informed, supported and confident, with clear answers and someone who listens at every step.
Read the full transcript
One of the new cases that we've got, she speaks perfect English. And I met her and I said, "I'm sorry. I don't want to assume. Do you speak Spanish?" And she's like, "Yes." So we just switched. She's like, "Oh my gosh, like this is so good. I can really talk. I could even say the bad words." I'm like, "Let's say them all. Let's say them all." So it was just such a nice process. It's not that you speak English or Spanish. It's the language that you speak more comfortable explaining what you're going through. It's a human being — truly, like you cross those cables and you're like, I really want to say this fully in English, but I can't. If I can help somebody avoid the pain and all the loops and hoops that I had to jump through, I'm going to do it. Sometimes it's English. Like it just — you just switch back and forth.
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