Why Do Spanish-Speaking Injury Clients Need More Than A Translator?
Short answer
Every time she is able to help a Spanish-speaking client, Laura Granado says, what they want is to be understood and heard — someone who explains what is happening, carries their worries to the attorneys, and comes back with the answer, instead of a verbatim translation.
Read the full transcript
I think I've learned with each client something else. Every time that I am able to help a Spanish speaking client, you want them to be understood and heard. It's a human being. Just imagine the people that have to go to court or that are injured. It's a scary thing. I would be panicking. So again, you have that comfort there of somebody like, "Okay, we're doing this. I know what's happening even though I don't understand every word of it." It's scary. It's — you can't imagine. We're here. We, you know, we care for you. We hear you and we understand you. Like, we're going to explain. How would you know if you don't understand? There's somebody that can understand you and can explain your worries and your concerns, speak to the attorneys, have the attorneys explain, come back to them. And not just translating verbatim, giving them that story. Well, this is what's going to happen. This is what he said. Don't worry about it.
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